Cancellation & Return / Refund Policy

Return Policy:

At VLC Life Care Private Limited, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, you may return the product within [number of days] days from the date of delivery for a refund or exchange, subject to the following conditions:

Unused and Unopened: The product must be unused, unopened, and in its original packaging with all tags intact.

Proof of Purchase: You must provide a valid proof of purchase such as the order confirmation email or receipt.

Return Authorization: Prior to returning any product, you must contact our customer service team at [email protected] to obtain a return authorization.

Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.

Refund Processing: Once we receive the returned product and verify its condition, we will process the refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.

Please note that certain products may not be eligible for return due to hygiene reasons or if they are perishable. Additionally, returns will not be accepted for products that have been tampered with or altered in any way.

For further assistance or inquiries regarding returns, please contact our customer service team at [email protected].

Refund Policy:

Our refund policy at VLC Life Care Private Limited ensures that you receive a refund in the event that you are not satisfied with your purchase or if there has been an error in processing your order. Below are the key points of our refund policy:

Eligibility: Refunds are eligible for products that are returned within [number of days] days from the date of delivery, in accordance with our return policy.

Processing Errors: If there has been an error in processing your order, such as receiving the wrong product or damaged items, please contact us immediately at [email protected] to request a refund or replacement.

Refund Procedure: Once your returned product is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Refund Timeline: Please allow [number of days] days for the refund to be processed and reflected in your account. The actual time for the refund to appear in your account may vary depending on your bank or credit card company.

Non-Refundable Items: Certain products may not be eligible for refunds due to hygiene reasons or if they are perishable. Please refer to our return policy for more information.

For any questions or concerns regarding refunds, please reach out to our customer service team at [email protected].

Cancellation Policy:

At VLC Life Care Private Limited, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as smooth as possible. Below are the guidelines for cancelling an order:

Cancellation Window: You may cancel your order within [number of hours] hours of placing it. Once the order has been processed and shipped, it cannot be cancelled.

Cancellation Procedure: To cancel an order, please contact our customer service team at [email protected] with your order details and reason for cancellation. We will assist you in cancelling the order and processing any applicable refunds.

Refund for Cancelled Orders: If you cancel your order within the specified cancellation window, a full refund will be issued to the original payment method used for the purchase.

Cancellation of Subscription Services: For subscription services, you may cancel your subscription at any time. However, please note that cancellation of subscription services may be subject to certain terms and conditions outlined in the subscription agreement.

For any inquiries or assistance regarding order cancellations, please reach out to our customer service team at [email protected].